Business Consulting

Commercial Vehicle Dealerships & Independant Service Providers

At Besson Consulting, a key member of the BMG family alongside our sister company TRITECH, we specialize in partnering with Independent Repair facilities in the Light, Medium, and Heavy-Duty Commercial Vehicle sector. Our primary focus is on Parts and Service departments – the vital areas that drive operational efficiency and profitability. Our team, comprised of industry veterans, brings a wealth of real-world, hands-on experience, further enhanced by the cutting-edge expertise from TRITECH’s Expert Tech Training and Expert Tech Support services.

This unique combination within the BMG family enriches our knowledge base and positions us at the forefront of industry developments. We are committed to leveraging this comprehensive expertise to guide and support your operations, ensuring that we together define and achieve Key Performance Indicators (KPIs) that align with your specific business goals.

Our approach is both practical and innovative, offering targeted, effective solutions in:

  • Comprehensive Facility Management
  • Enhancing Parts Department Operations
  • Advancing Service Department Strategies
  • Providing Ongoing Support through Coaching, Mentoring, and Performance Monitoring

Let us develop a custom dealership improvement plan to meet your specific needs including but not limited to the following:

TOTAL FACILITY

DETAILED REVIEW, ANALYSIS AND RECOMMENDATIONS, IF NEEDED:

  • Customer Service

  • Financials & Budgeting

  • Industry Standards vs. Actuals

  • Personnel, Semi-Fixed & Fixed Operations

  • Expense Structure

  • Dealership Efficiencies

  • Business Mix and Growth Potential

  • Marketing Strategies

  • Daily Tracking vs. Actuals

  • Asset Management

  • Departmental Compensations Strategies

  • Departmental KPI Development

PARTS DEPARTMENT

DETAILED REVIEW, ANALYSIS AND RECOMMENDATIONS, IF NEEDED:

  • Inventory Control

  • Inventory: Physical, Process Fill, Rates & Cycle Counts

  • Inventory: Stock Orders and Allowance

  • Core Management

  • Pricing Strategies

  • Warehouse and Delivery

  • Parts Staff Training and Development

  • Outside Sales: OPS

  • Customer Account: Current VS. Potential

  • Communication Process: Internal and External

  • Compensation Reviews and Strategies

SERVICE DEPARTMENT & BODY SHOP

DETAILED REVIEW, ANALYSIS AND RECOMMENDATIONS, IF NEEDED:

  • Repair Order Process Flow

  • Triage and Express Assessment

  • Scheduling, Estimating and Pricing

  • Technician Efficiency, Productivity and Proficiency

  • Technician Training and Pay Incentives

  • Technician Recruitment Strategy

  • Service Staff Training and Development

  • Outside Sales : OPS

  • Mobile Service

  • Communication Process

  • Compensation Reviews and Strategies

  • Communication Process: Internal and External

Why Besson Consulting?

Our Professionals Are Experts In Parts, Service, Body Shop, New And Used Trucks. Ground Level To Executive Level, We Find Solutions While Getting Back To The Basics.

We’re proud of the partnerships we’ve formed!