Business Consulting
for Commercial Vehicle Dealerships and Service Centers
Besson Consulting is comprised of Light, Medium, and Heavy Duty Commercial Dealership Experts with over 100 years of combined industry specific, on the ground experience. Our experts use proven industry standards and real-world experience to partner with dealership groups seeking assistance. Together we will develop and implement action plans while capitalizing on your locations strengths and addressing weaknesses.
Our experienced team will work side by side with you and your staff to analyze specific needs, or your entire business model. We provide an in-depth total dealership analysis, specific department metrics or can utilize our creative plug and play model. Collectively, we will create the necessary KPI’s to meet your company goals for profitability.

TOTAL DEALERSHIP
DETAILED REVIEW, ANALYSIS AND RECOMMENDATIONS, IF NEEDED:
Customer Service
Financials & Budgeting
Industry Standards vs. Actuals
Personnel, Semi-Fixed & Fixed Operations
Expense Structure
Dealership Efficiencies
Business Mix and Growth Potential
Marketing Strategies
Daily Tracking vs. Actuals
Asset Management
Departmental Compensations Strategies
Departmental KPI Development
PARTS DEPARTMENT
DETAILED REVIEW, ANALYSIS AND RECOMMENDATIONS, IF NEEDED:
Inventory Control
Inventory: Physical, Process Fill, Rates & Cycle Counts
Inventory: Stock Orders and Allowance
Core Management
Pricing Strategies
Warehouse and Delivery
Parts Staff Training and Development
Outside Sales: OPS
Customer Account: Current VS. Potential
Communication Process: Internal and External
Compensation Reviews and Strategies


SERVICE DEPARTMENT & BODY SHOP
DETAILED REVIEW, ANALYSIS AND RECOMMENDATIONS, IF NEEDED:
Repair Order Process Flow
Triage and Express Assessment
Scheduling, Estimating and Pricing
Technician Efficiency, Productivity and Proficiency
Technician Training and Pay Incentives
Technician Recruitment Strategy
Service Staff Training and Development
Outside Sales : OPS
Mobile Service
Communication Process
Compensation Reviews and Strategies
Communication Process: Internal and External
NEW AND USED TRUCK SALES DEPARTMENT
DETAILED REVIEW, ANALYSIS AND RECOMMENDATIONS, IF NEEDED:
Sales Process
Marketing Strategies
Inventory Management
Aging Disposition Strategies
Ordering, Projections and Allocations
Flooring, Costs, Assistance and Recovery
Market Knowledge and Coverage
Valuation


PLUG & PLAY
ARE YOU SHORT STAFFED?
HIRING THE PERFECT FIT CAN TAKE A WHILE. BESSON CONSULTING CAN FILL THE GAP UNTIL YOU TAKE YOUR TIME TO FIND THAT RIGHT FIT FOR YOUR ORGANIZATION.
Parts Front Counter Representative
Parts Back Counter
Parts Management
Service Counter Representative
Service Technicians
Service Foreman
Service Management
Mobile Service Management
Body Shop Management
General or Executive Management